- Do you ship globally?
- Yes, we ship globally. On our delivery and returns page you can check the full list of countries we deliver to.
- Do you accept Cash on Delivery?
- Yes, we accept Cash on Delivery for the following regions only: UAE & KSA.
- How can I return an item?
- Unfortunately, we have a strict no-return policy on all of our beauty products. Please read our return policy.
- How can I track my order?
- Once the order is dispatched, we will send the tracking information to the registered email ID provided at the check-out. If you haven’t received an email, please email us at hello@christianlaurent.com and mention your order number.
- How can I change my delivery address after placing an order?
- Please write to hello@christianlaurent.com mentioning your order number, full name, and exact address you would like your order to be delivered to.
- What if item is damaged on delivery?
- If we are at fault for the damage, please contact us at hello@christianlaurent.com providing reference pictures. Our team will contact you and provide further instructions on item replacement.
- How can I cancel my order?
- Once you’ve received the shipping confirmation, it will not be possible to cancel your order.
- If something is missing from my order?
- We advise you to check the package carefully. Sometimes we place small items attached to big ones. If the item is still missing, please contact us on hello@christianlaurent.com.
- What if I receive a different item and not what I ordered?
- The Christian Laurent Team makes sure that you receive what you have ordered. In the event that we have made a mistake, please email us on hello@christianlaurent.com.
- Where do you deliver?
- We offer delivery within UAE, KSA, other GCC countries, Middle East, India and major countries globally. The complete list of our destinations is available here.
- Who are the shipping partners for Christian Laurent®?
- First Flight & DHL.
- What are your payment methods?
- You can make a secure payment using your credit / debit card: Visa, Master, Mada. For our customers from UAE & KSA we offer cash on delivery.